Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.
Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing.
Your mission
As Customer Success Manager eCommerce Merchant Services (MS), you will be part of the Customer Services team to establish and expand mutually beneficial partnerships between Worldline, its customers, issuing banks and Schemes by lowering the barriers that traditionally exist between merchants, acquirers, card schemes, and issuing banks, resulting in a better payment experience for consumers (e.g. improve success rate of the transactions), and longer customer retention for merchants.
Your role
- You will be focused on providing customer value proactively by looking for long-term solutions and measure long-term goals;
- You will recognize patterns of behaviors or product issues that are preventing our customer’s success;
- Developing and managing relationships with the global card brands and financial institutions for Wordlline;
- Follow-up and identify market trends;
- Develop, together with Data Scientist, novel, data-sourced technical and operational solutions in partnership with issuing banks to:
- Reduce false positive declines
- Identify revenue-impacting payment friction caused by a lack of business alignment between merchants and issuing banks;
- Improve the customer retention;
- Establish a network of strategic issuing bank, issuer processor, and card scheme contacts to influence regulatory changes in payments;
- Act as Worldine’s internal and external transaction subject matter expert
- Work with management to prioritize business and information needs;
Your profile
- Clear understanding of the challenges of global e-commerce and the various components that are required of a merchant to be successful;
- History of creating productive partnerships between competing interests;
- Skilled and credible communicator at every organizational level;
- Natural leader;
- Strong analytical skills;
- Pragmatic;
- Self-motivated, pro-active, results-oriented, Dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial track record;
- At least 5 years work experience in business development or partnership management
- Used to work in a matrix environment and connect with various stakeholders;
- Fluent in English; Knowledge of other languages is an advantage;
Shared values
All men and women of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. And above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.
Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
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