Customer service acts as a bridge between the customer and the company that the customer is buying from. Customer’s expect the customer service department to be helpful, friendly and efficient Customer service acts as a bridge between the customer and the company that the customer is buying from. Customer’s expect the customer service department to be helpful, friendly and efficient
- Assist customers with regards to product queries/quotes
- Capture all orders accurately on system
- Stock transfer for Demo requests
- Complete the back-order database and keep it up to date
- Create warehouse picking slips
- Update and maintain Sales Delivery schedule
- Handling of telephone call and emails professionally
- Accurately check and capture sales orders for Capital equipment
- Liaise with Creditor’s department when accounts are on hold or credit limits are exceeded
- Pro-forma and Commercial invoices
- Liaise with stores assistants with regards to any emergency deliveries and over-night transfers
- Check and accept Online Order enquiries daily
- Action and keep tract on Product Configuration Forms
- Distribution of purchase orders to the correct departments
- Receive all customers in a professional and friendly manner
- Give accurate feedback to sales team and clients
- Maintaining of POD’s
Fourier Recruitment – Johannesburg, Gauteng Compliance
- Ensure compliance with the Principles of Business and Code of Conduct in the Dräger Group and local laws and regulations
- Ensure compliance with Occupational Safety and Health laws and other applicable regulations
Fourier Recruitment – Johannesburg, Gauteng Communication
- Support Brand recognition at the branch level
- Relationship-Management with Distributors and/or Customers and all employees within the Branch
Fourier Recruitment – Johannesburg, Gauteng Regulatory Affairs and Quality
- Implement the necessary processes and actions to obtain and maintain all relevant certifications, e.g. ISO, in close collaboration with the Branch Manager
- Ensure compliance with corporate quality and environmental policies
- Ensure the effective day to day quality management of processes within customer relations, service and logistic departments
- Ensure compliance with all Company Policies and Procedures
Fourier Recruitment – Johannesburg, GautengMinimum Requirements
- Matric
- Relevant Tertiary qualification / certification advantageous
- 2-4yrs experience in similar position
Efficient in:
MS Word – Intermediate
MS Excel – Intermediate
NAV
Email/Internet
Excellent Product Knowledge
Ability to prioritize – Time Management
Business English
Good conflict resolution skills