Food and Beverages Manufacturing Sector Education and Training Authority (Foodbev SETA invites unemployed graduates to apply for their ongoing 12 months ICT Internship Programme 2021 / 2022.
Roles and Responsibilities:
- IT Helpdesk (1st Line Support)
- IT Service Management (Call logging, assigning calls to support Tier 2 or 3, call tracking and end-user follow-up etc.)
- Assist in IT vendors service management (service requests forwarding and follow-ups)
- Resolution of 1st line support calls such as:
- Login failures, password resets,
- Information requests (How to guides)
- IT Inventory Management (IT assets, new purchases, loan equipment etc.)
- Daily Health Checks (Servers, Backups, Network etc.)
- Problem Management (analyze incidents trends and identify underlying problem for continuous improvement)
- Compile incident management reports
- Website design and development
- Graphic Design
- Website content maintenance and update
- Analyze current ETL processes, design new system integration models to optimize business efficiencies
- Administration duties as delegated
- Execute other tasks as delegated
Experience and Qualifications
- Qualification in Computer Science/Software Development/IT or similar NQF level 6
- Website and graphic design knowledge required
- General understanding of database management and system integration / interfacing
- No formal experience required; internal training will be provided
Internship Application Closing Date: 10 November 2021
Internship Location: Rivonia, Gauteng
How To Apply For Foodbev SETA ICT Internships Programme
Applications to be sent to: [email protected]