Responsible for the collection and maintenance of the debtors procedure within the division, assisting in the revenue generation of the company, at the same time ensuring customer satisfaction and retention
- To ensure that payments due from practices are collected on time and in a professional manner
- Debtors- and remittance advices reconciliation
- Process remittance advices / receipts according to standard and procedure Correct and accurate allocation of code payments
- Process refunds and journals Billing of day sheets as received from Doctors’ rooms according to industry standards
- Submission of accounts to medical aids/private patients
- Responsible for the collection of outstanding accounts
- Handling all patient/medical aid queries on accounts
- Responsible for correspondence with patients/medical aids in a professional manner
- Collection of co-payments/excesses
- follow up on problem accounts.
- General administration functions: – Maintaining customer records
- Responsible for data capture of various transactions.
- Assisting with Month-end processes
- Outbound calls to customers to provide feedback on queries
Job Requirements:
Work Experience
- 2 – 3 years’ experience in in Health industry (Hospital, bureau or Medical scheme).
- E Live
- Knowledge of ICD10 codes.
- Working knowledge of SAMA, CPT rules and guidelines, NHRPL billing codes
- Computer Literate: MS Office 365, Advance MS Excel
- Excellent verbal and written communication skills
Qualification:
- Matric
- Beneficial:
- National Certificate in human anatomy and physiology
- Advanced Certificate ICD10 Coding
- Debt Collection certificate or diploma
- Working knowledge of Healthcare systems/industry advantageous (Medical claims, medical software)
- Fluency in English is mandatory
- Other additional languages will be an advantage
- Strong oral and written communication skills.
- Organisational and prioritisation skills.
- Technology and system savvy.
- Numeracy skills – an understanding of basic accounting such as debits and credits.
- Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
- Ability to maintain supreme levels of ethical behaviour and confidentiality.
- Ability to identify opportunities for improvement